1 Introduction: Why Web Usability

• Art Versus Engineering
• A Call For Action
• What This Book Is Not
• Why Everybody Designs Websites Incorrectly

2 Page Design

• Screen Real Estate
• Cross Platform Design
• Separating Meaning and Presentation
• Response Times
• Linking
• Style Sheets
• Frames
• Credibility
• Printing

3 Content Design

• Writing for the Web
• Page Titles
• Writing Headlines
• Legibility
• Online Documentation
• Multimedia
• Response Times
• Images and Photographs
• Animation
• Video
• Audio
• Enabling Users with Disabilities to Use Multimedia Content
• Three-Dimensional Graphics

4 Site Design

• The Home Page
• How Wide Should the Page Be?
• Splash Screens Must Die
• The Home Page Versus Interior Pages
• Metaphor
• Navigation
• The User Controls Navigation
• Subsites
• Search Capabilities
• URL Design
• User-Contributed Content
• Applet Navigation

5 Intranet Design

• Differentiating Intranet Design from Internet design
• Extranet Design
• Improving the Bottom Line Through Employee Prodctivity
• Intranet Portals
• Intranet Design Standards
• Managing Employees‘ Web Access
• Intranet User Testing

6 Accessibility for Users with Disabilities

• Web Accessibility Initiative
• Visual Disabilities
• Auditory Disabilities
• Speech Disabilities
• Motor Disabilities
• Cognitive Disabilities

7 International Use: Serving a Global Audience

• Internationalization Versus Localization
• Desining for Internationalization
• International Inspection
• Translated and Multilingual Sites
• Regional Differences
• International User Testing
• Methods of testing
• Self-Administered Tests

8 Future Predictions: The Only Web Constant Is Change

• Long-Term Trends
• Information Appliances
• Death of Web Browsers
• Slowly Increasing Bandwidth
• Metaphors for the Web
• Restructuring Media Space: Good-Bye, Newspapers

9 Conclusion: Simplicity in Web Design

• Home-Run Websites
• Best of Times or Worst of Times?

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